Reference

Our Terms & Conditions Built Around You

These are the rules that govern your account at x88 slot — what you can do, how we handle your deposits and withdrawals, and what happens if something…

Account security & deposit protectionWithdrawal verification & payout timelinesDispute resolution & support contact
Explore the Lobby Read FAQ
x88 slot Our Terms & Conditions Built Around You
REACH US ANYTIME

How to Contact Us About Your Account

Team online

Live Chat

Open the chat window in the lobby (bottom-right corner) during business hours. Our team responds within minutes to questions about your account, deposits, or gameplay.

Email Support

Send us a message at [email protected]. Include your account email and a clear description of your issue. We aim to reply within 4 business hours.

In-App Help

Navigate to Settings > Help & Support from your account menu. You'll find FAQs, withdrawal instructions, and the option to request a callback from our team.

YOUR SAFETY FIRST

How We Protect Your Data & Account

Data Encryption

Every deposit and withdrawal you make is encrypted end-to-end. Your payment details are never stored on our servers — only your account balance and transaction history.

Cookie & Tracking Rules

We use cookies to keep you logged in and to improve your lobby experience. You can manage cookie preferences in Settings. No third-party tracking of your rounds or withdrawals.

Account Security Steps

Create a strong password when you sign up. We recommend enabling two-factor verification in your account settings for extra protection, especially before your first withdrawal.

Data Retention

We keep your account history, deposits and withdrawals for 7 years as required by law. Closed accounts are anonymised after 2 years unless we're investigating a dispute.

How to Request Changes

Open Settings > Personal Details to update your email, phone or address yourself. To request data deletion or correction, email [email protected] with your account ID.

Dispute Resolution

If you disagree with a round outcome or withdrawal denial, contact our support team within 14 days. We'll review your account logs and transaction history to resolve the issue fairly.

Common Questions About Our Terms

Yes. Go to Settings > Account Security and select Pause Account (14 days) or Close Account (permanent). Your balance remains available for 12 months after closure. Contact support to reopen within that window.

Violations — such as multiple accounts, using bonus codes incorrectly, or chargeback disputes — may result in account suspension. We'll email you a warning and reason first. Repeated breaches may lead to permanent closure.

If your withdrawal request is denied, we'll email the reason within 24 hours. Common reasons: unverified identity, pending anti-fraud review, or incorrect bank details. Reply with corrected info and we'll reprocess it.

All live dealer tables are recorded for fraud prevention and compliance. Only our support team can access recordings. We do not share them without your written consent or a legal order.

Yes. Open Wallet > Payment Methods and add or remove DANA, OVO, GoPay or QRIS accounts. New methods are active immediately. Withdrawals must go back to the method you used for the original deposit.

Your account is personal and non-transferable. Sharing login details or playing on someone else's account breaches our terms and may result in closure. Each person must open their own account.

We keep complete round history, bet details, and outcome logs for 7 years. You can view your past rounds in the Lobby under History. Older rounds are archived but available on request within 30 days.

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